ORDERS & SHIPPING
FAQ 1
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may
vary depending on your location, but most U.S. orders arrive within 3–7
business days.
FAQ 2
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with your
tracking details.
FAQ 3
Do you ship internationally?
Yes, we offer international shipping—rates and delivery times vary by
location.
PRODUCT QUESTIONS
FAQ 1
How do I choose the right brow pen shade?
If you’re in between shades, we recommend starting lighter—you can always build
intensity.
(You can expand this later with a shade guide)
Frequently Asked Questions
ORDERS & SHIPPING
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location, but most U.S. orders arrive within 3–7 business days.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with your tracking details.
Do you ship internationally?
Yes, we offer international shipping—rates and delivery times vary by location.
PRODUCT QUESTIONS
How do I choose the right brow pen shade?
If you’re in between shades, we recommend starting lighter—you can always build intensity.
(You can expand this later with a shade guide)
Are your products beginner-friendly?
Yes. Everything is designed to be easy to use, even if you’re not experienced with makeup.
Are these products suitable for all skin types?
Our products are designed to work across a variety of skin types. If you have sensitivities, we recommend reviewing ingredients or doing a patch test first.
USAGE
How do I use the brow pen?
Use light, upward strokes to mimic natural brow hairs. Focus on sparse areas and build gradually.
How often should I use the lash setting spray?
You can use it daily or as needed to keep your lashes looking fresh and in place.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
Due to the nature of beauty products, all sales are final. However, if there’s an issue with your order, please reach out—we’re happy to help.
RESTOCKS
When will sold-out products be restocked?
Restocks happen periodically based on demand. Be sure to join our email list to be the first to know when products are back.
CONTACT
How can I reach you?
You can contact us at info@bymariaisabel.com or through our contact form. We’ll get back to you as soon as possible.
FAQ 2
Are your products beginner-friendly?
Yes. Everything is designed to be easy to use, even if you’re not experienced
with makeup.
FAQ 3
Are these products suitable for all skin types?
Our products are designed to work across a variety of skin types. If you have
sensitivities, we recommend reviewing ingredients or doing a patch test first.
USAGE
FAQ 1
How do I use the brow pen?
Use light, upward strokes to mimic natural brow hairs. Focus on sparse areas
and build gradually.
FAQ 2
How
often should I use the lash setting spray?
You can use it daily or as needed to keep your lashes looking fresh and in
place.
RETURNS & EXCHANGES
FAQ 1
Do you accept returns or exchanges?
Due to the nature of beauty products, all sales are final. However, if there’s
an issue with your order, please reach out—we’re happy to help.
RESTOCKS
FAQ 1
When will sold-out products be restocked?
Restocks happen periodically based on demand. Be sure to join our email list to
be the first to know when products are back.
CONTACT
FAQ 1
You can contact us at info@bymariaisabel.com or
through our contact form. We’ll get back to you as soon as possible.
STILL HAVE QUESTIONS?
Don't hesitate to reach out! We do our best to get back to all messages in 24 hours.
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